PylorPylor

Support

We're here to help. Browse the topics below or reach out directly, a real person reads every message.

✉️

Email support

For account, billing, and technical questions.

support@pylorai.com💬

Sales

Demo requests, enterprise pricing, and partnerships.

sales@pylorai.com🔒

Security

Report a vulnerability or data concern responsibly.

security@pylorai.com
⏱️

We typically respond within 1 business day for general inquiries, and within 4 hours for billing and account issues during business hours (9am to 6pm ET, Monday to Friday).

Setup guides

Longer walkthroughs for the setup choices that trip people up most.

📞

Phone number setup

New number vs. forwarding vs. porting your existing carrier line, which to pick and why.

Read guide →🧠

Train your AI

Business information, prices, documents and memory, and how to check what the AI will say before a customer hears it.

Read guide →📅

Calendar & booking

Timezone, business hours, Google or Outlook, deposits and your public booking page.

Read guide →💬

Channels & inbox

Calls, texts, website chat, Facebook and Instagram, and what to do in the Inbox when a conversation needs you.

Read guide →

Getting started

How do I set up my AI receptionist?+
Finish the signup steps (your business, your industry, a phone number). Then open Settings, Channels tab, and click Enable Voice AI in the Voice AI card. To choose who answers and how they sound, open Receptionist settings in the sidebar. The channels guide walks through it.
How do I connect a phone number?+
Open Settings, Channels tab. In the Phone & SMS card, pick Get a New Number, Forward My Number or Transfer My Number. The phone setup guide explains which one fits.
How do I train my AI on my business?+
Open Business information in the sidebar. Answer the AI onboarding questions, import your website, upload documents, and enter your prices under Settings, Booking tab, Products & services. Changes apply without restarting anything. The training guide has every step.
What channels does Pylor support?+
Phone calls, text messages, the chat bubble on your website, Facebook Messenger and Instagram DMs. Every conversation lands in the Inbox, whatever channel it came from. See the channels guide.

AI Employees

What are AI Employees and how do they work?+
AI Employees are specialized AI agents, Sales Rep, Lead Researcher, Marketing Specialist, and more, that you hire and assign tasks to. Each has a defined role, a trained persona, and access to the integrations you connect. You give them a goal in plain language and they execute it, updating you in real time via their activity feed.
Can AI Employees make outbound calls?+
Yes. The Sales Rep employee can place outbound calls from your Pylor phone number. Create a campaign in the Campaign Room (Send a campaign in the sidebar), approve the generated call list, and calls will dial automatically during business hours (9am to 5pm by default). You can also dial any approved call immediately from the call queue.
How do I give an AI Employee a task?+
Open the employee's dashboard and use the Message tab to type a task in plain language, or click Start this task on any suggested task. For multi-employee work, use theCampaign Room to coordinate Research, Marketing, and Sales in a single pipeline.

Billing & plans

How does billing work?+
Pylor is billed monthly or yearly, whichever you pick at checkout. Your subscription starts immediately when you pick a plan. You can upgrade, downgrade, or cancel at any time from Settings, Account tab, Plan & usage, Manage subscription. Cancellations take effect at the end of your current billing period.
Do you offer a money-back guarantee?+
Yes, every plan is backed by a 30-day money-back guarantee. If Pylor isn't the right fit in the first 30 days after your first paid charge, email support@pylorai.com with your account email and we'll refund your subscription in full, no questions asked.
Can I get a refund after 30 days?+
After the 30-day money-back window, refunds are handled case-by-case. Email support@pylorai.com with your account email and reason.
Do you offer annual billing?+

Yes. Paying for a year up front takes 20% off the monthly price:

  • Spark: $2,390 a year, which works out to $199 a month instead of $249.
  • Workforce: $5,750 a year, which works out to $479 a month instead of $599.
  • Operations: $14,390 a year, which works out to $1199 a month instead of $1499.

New account: on the pricing page, set the toggle to Yearly before you choose a plan.

Already subscribed: open Settings, Account tab, Plan & usage, Manage subscription, then Change plan. Pick yearly and your plan, and click the switch button.

Enterprise is priced per contract. Email sales@pylorai.com for that one.

Account & data

How do I add team members?+
Open Settings, Team tab. Under Invite a Team Member, enter their email and choose Admin or Member. Only the account owner can invite people, change roles, or remove someone.
How do I delete my account?+
Open Settings, Account tab, and scroll to Delete account. Type delete account to confirm. This removes your business and everything tied to it and cannot be undone. Per our Privacy Policy, your data is purged within 90 days. You can also email support@pylorai.com and we will do it for you.
Can I export my data?+
Yes. Contact support and we'll provide an export of your conversation history, customer records, and configuration in JSON format within 5 business days.
Is my data secure?+
Yes. All data is encrypted in transit (TLS 1.2+) and at rest, and we host on SOC 2-certified infrastructure providers. We do not currently hold our own SOC 2 report, reach out if compliance documentation is a buying requirement. See our Privacy Policy for full details or email security@pylorai.com with specific security questions.

Integrations & API

What integrations does Pylor support?+
Pylor connects to Google Calendar, Facebook Messenger, Stripe (for deposits), and a growing library of AI Employee integrations including CRMs, social platforms, communication tools, research databases, and document systems. Open Integrations in the sidebar to see the full list and connect accounts.
Is there an API?+
A public API is on the roadmap. If you have a specific integration need today, email sales@pylorai.com and we'll discuss what's possible.

Still need help?

If you didn't find your answer above, our team is one email away.

Contact support
Support, Pylor