Terms of Service

These Terms of Service ("Terms") are a legally binding contract between you ("you," "your," or "Customer") and Pylor, Inc. ("Pylor," "we," "us," or "our") governing your access to and use of the Pylor platform, including all software, APIs, and associated services (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not use the Service.

Pylor is a business communication platform that uses artificial intelligence to answer inbound calls, respond to messages across multiple channels (including SMS, web chat, Facebook Messenger, and Instagram Direct), and book appointments on behalf of businesses. The Service is designed for use by small and medium-sized businesses and is not intended for consumer use.

Features vary by subscription plan. A complete description of features available on each plan is available on our Pricing page. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.

You must be at least 18 years old and have the legal capacity to enter into contracts to create an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at security@pylor.ai if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that we believe, in our sole discretion, have been created fraudulently, are being used for prohibited purposes, or violate these Terms.

Pylor offers paid subscription plans billed monthly or annually in advance. All prices are in U.S. dollars. By subscribing to a paid plan, you authorize Pylor to charge your payment method on a recurring basis at the then-current rate for your plan.

Free Trial. New accounts receive a 7-day free trial of the Growth plan. No credit card is required during the trial. At the end of the trial, your account will automatically convert to the Starter plan (free) unless you subscribe to a paid plan.

Usage-based charges. Certain plan features (voice minutes, SMS messages) include a monthly allowance. Usage above those allowances will be billed at the overage rates listed on the Pricing page. Overage charges are billed at the end of each billing cycle.

Cancellation. You may cancel your subscription at any time through your account settings or by emailing billing@pylor.ai. Cancellation takes effect at the end of your current billing period. We do not provide prorated refunds for unused portions of a billing period.

Price changes. We will provide at least 30 days' advance notice of any price increase. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

Billing is processed through Stripe. By providing payment information, you also agree to Stripe's Services Agreement.

You agree not to use the Service to:

• Send unsolicited commercial messages (spam) or messages to individuals who have not consented to receive them;
• Violate any applicable law or regulation, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, or any state or local telemarketing laws;
• Harass, abuse, threaten, or harm any person;
• Transmit any content that is unlawful, defamatory, obscene, or fraudulent;
• Reverse engineer, decompile, or disassemble any part of the Service;
• Circumvent any security or access controls;
• Resell or sublicense the Service without our written consent;
• Use the Service to build a competing product or service;
• Use the Service for any healthcare-related communications that require HIPAA compliance without executing a separate Business Associate Agreement with us.

The Service enables you to send automated SMS messages and make automated voice calls to your customers. You are solely responsible for complying with all applicable laws governing automated communications, including without limitation the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state laws.

This means you must, among other things:

• Obtain prior express written consent from recipients before sending them automated SMS messages or placing automated calls where required by law;
• Honor opt-out requests promptly (the Service processes STOP keywords automatically);
• Include required disclosures in your messages (e.g., message frequency, data rates);
• Maintain records of consent.

Pylor provides tools to help you comply (e.g., automatic STOP keyword processing, opt-out management) but does not provide legal advice. We strongly recommend consulting an attorney familiar with telecommunications law before deploying automated messaging campaigns.

Pylor's SMS capabilities require carrier registration (A2P 10DLC) in the United States. Certain messaging features may be limited or unavailable until registration is complete.

The Service uses large language models and other AI technologies to generate responses to your customers. You acknowledge that:

• AI-generated responses may contain errors, inaccuracies, or omissions;
• You are responsible for reviewing and configuring the AI's knowledge base and behavior to ensure it accurately represents your business;
• Pylor does not guarantee that AI responses will be suitable for regulated industries (including legal, financial, or medical advice) without additional review;
• Conversations may be recorded and transcribed; you are responsible for notifying your customers of any recording as required by applicable law.

Our collection and use of information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

Your data. You retain ownership of all data you submit to the Service, including your business information and your customers' data ("Customer Data"). You grant Pylor a limited, non-exclusive license to process Customer Data for the purpose of providing and improving the Service.

Data processing. To the extent applicable law requires a data processing agreement, please contact privacy@pylor.ai to request one.

Data deletion. Upon termination of your account, we will delete your Customer Data within 90 days, except as required by applicable law or for legitimate business purposes such as fraud prevention or dispute resolution.

Pylor and its licensors own all right, title, and interest in and to the Service, including all software, trademarks, logos, and content created by Pylor. These Terms do not grant you any ownership rights in the Service.

You own all content you submit to the Service. By submitting content, you grant Pylor a non-exclusive, worldwide, royalty-free license to use, store, and process that content solely to provide the Service.

The Service integrates with third-party platforms including Stripe (payment processing), Twilio (voice and SMS), Vapi (voice AI), Anthropic (AI), Clerk (authentication), and Google and Microsoft (calendar integrations). Your use of those integrations is subject to the respective third party's terms and privacy policies. Pylor is not responsible for the acts or omissions of any third-party service provider.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT AI RESPONSES WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PYLOR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PYLOR'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PYLOR IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to defend, indemnify, and hold harmless Pylor and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any communications sent through the Service on your behalf.

Either party may terminate these Terms at any time. You may terminate by canceling your account. We may terminate or suspend your access immediately, without prior notice, if we determine that you have violated these Terms or if required by law.

Upon termination, your right to use the Service ceases immediately. Sections 9, 11, 12, 13, 15, and 16 survive termination.

These Terms are governed by the laws of the State of Delaware without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Delaware. The prevailing party shall be entitled to recover reasonable attorneys' fees.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop the unauthorized use of intellectual property or to preserve the status quo.

Class action waiver. You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action.

Entire agreement. These Terms, together with the Privacy Policy and any order form or subscription agreement, constitute the entire agreement between you and Pylor with respect to the Service.

Modifications. We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before the changes take effect. Continued use after that date constitutes acceptance.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Contact us at: