Burst pipes don't wait for business hours. Pylor answers every call 24/7, asks the right triage questions (flooding? shut-off valve? water heater?), books the emergency into your next available slot, and texts your tech the address before they're out of the driveway.
Flood calls at 11pm rolling to a voicemail you won't hear until 7am — by which time the customer called someone else.
A receptionist who can't triage 'slow drain' from 'sewage backing up into the tub.'
Quote requests sitting in the inbox for two days while a competitor closes the job.
Review-request follow-ups that never go out because nobody has time.
Pylor ships a team of AI employees plus an executive assistant. For plumbing companies, these four do most of the heavy lifting.
AI receptionist — 24/7 triage for burst pipes, backups, and water heater failures.
Outbound sales — follows up on unconverted quotes and schedules in-home estimates.
Marketer — runs your review-request flow to every completed job and writes your Google Business posts.
Ops — job confirmations, reschedule flows, and post-service feedback collection.
The same /desk, /pos, charts, and customer surfaces, configured for plumbing companies. Click through a live booking to see what your customers would experience.
The /desk grid your team lives in. Provider columns, time-row appointments, drag to reschedule, drop to rebook. Calls book straight onto the grid — no double-bookings, no front-desk relay.
Annotate injection sites on a real photo. SOAP notes auto-fill from the last visit. Sign-and-lock when you're done. Every chart is encrypted, audit-logged, searchable, and built with HIPAA-aware patterns.
Cart, tips, split tender, gift cards, account credit, memberships. Card on file is one tap. No separate hardware order to wait six weeks for.
Visits, charts, photos, payments, memberships, gift cards, loyalty. Open a profile, see the eight tabs your team needs — not the eighty Salesforce thinks you need.
Asks the right triage questions (shut-off? active flooding? hot vs. cold side?) before quoting urgency.
Knows your hourly rate, trip-charge, and after-hours surcharge — quotes honestly, no bait-and-switch.
Books commercial and residential into different calendars so your day-techs don't get dispatched to office buildings.
Every call is recorded and transcribed — you can audit exactly what was promised.
Yes. Jordan walks every caller through a triage flow you customize — shut-off status, flooding, pipe material, property type — and flags true emergencies for same-day dispatch while routine clogs go on next-day.
Only what you tell it to. You configure trip charge, hourly rate, diagnostic fee, and common-job flat rates. Pylor will quote those honestly on the call and refuses to quote anything it doesn't have authority for — asking a human to follow up instead.
Yes. Route inbound calls to Pylor only after-hours, only when your line is busy, only on Sundays — whatever rule you want. You're always one setting away from taking calls yourself.
Pylor tags every call by property type based on your triage questions and books into separate calendars so commercial work goes to the commercial tech and residential doesn't get double-booked.
It says so. Pylor is configured to escalate anything outside its script to a human — text to the owner, transfer to an on-call tech, or book a callback. No hallucinated pricing, no made-up availability.
Flat-rate pricing — see /pricing. Every plan is backed by a 30-day money-back guarantee.
Pick a plan, port or forward your number, load your service menu, and Pylor is answering calls within the hour. Backed by a 30-day money-back guarantee.
