- ReceptionPaige answers every call in under a second
- Online bookingThe widget your clients see today
- Client profilesMember status, lifetime value, visit history
- Memberships & Glow plansSubscriptions that run themselves
- Payments & POSCart, tips, gift cards, card-on-file
- LoyaltyPoints, banked services, referrals
HVAC · Service ops
An AI dispatcher that doesn't miss your 2 AM no-heat call.
Your techs are on the truck. Your phones are ringing. Pylor picks up every call, triages emergencies vs. routine, books the right slot, and texts the customer a confirmation — in under 30 seconds, 24/7.
Built for HVAC companies. One flat price. Same as the medspa pack, tuned for the trade.
- AI dispatcher answers every call 24/7 — triages emergency vs. routine before it hits your phone.
- Books the job, captures the address, sends the confirmation. Reads the address back digit-by-digit so the truck goes the right way.
- Maintenance plans, invoices, reviews, and outbound sequences all live in one place. No more 5 logins.
The four things that bleed money in hvac.
We built this pack from owners running 3–15 trucks. Every line is a real complaint we heard on a sales call.
First hot week of the season swamps the schedule, and your front desk can't keep up with the call volume — half of them roll to voicemail and never call back.
After-hours no-heat calls in February go to an answering service that costs $400/mo and still gets the address wrong half the time.
Tune-up reminders you meant to send six months ago are still sitting in a spreadsheet. Maintenance-plan revenue you're leaving on the table.
Three separate tools for booking, dispatch, and reviews — and your office manager spends half her day re-typing customer info between them.
Listen to how it handles a hvac call.
This is the actual dispatcher script for the HVAC pack — emergency triage on the opening, address readback, no over-the-phone quoting. It runs 24/7 and never gets tired of the same questions.
Want to hear it for real? Place a test call to the demo line — voice and tone match exactly what your callers will hear.
What you're paying right now.
A typical hvac shop runs five tools to do the work Pylor does in one. We're not guessing — we asked.
| Tool | What it replaces | Monthly |
|---|---|---|
| ServiceTitan / Housecall Pro / Jobber | Booking + dispatch + customer DB | $400 |
| Smith.ai / AnswerConnect | 24/7 answering for no-heat / no-AC calls | $400 |
| CallRail | Missed-call tracking + recovery | $150 |
| Birdeye / NiceJob | Review automation | $250 |
| Mailchimp | Seasonal tune-up email blasts | $50 |
| Total you pay today | $1,250 | |
| Pylor Workforce | All of the above, plus an AI dispatcher | $599 |
Recovered calls and won-back jobs are upside — the swap math alone earns its keep. Margins on Pylor aren't from the subscription, they're from the calls your old answering service dropped after hours.
What's actually in the pack.
Six things, one bill. No upsells, no per-seat math, no surprise per-message charges past your tier allowance.
AI dispatcher
Answers every call 24/7. Triages emergency vs. scheduled before it ever hits a human. Reads the service address back digit-by-digit. Books the job, sends the confirmation SMS, drops the ticket in your inbox.
Booking + customer DB
Replaces the basic tier of ServiceTitan, Housecall Pro, Jobber. Schedule, customer history, recurring jobs, photos, notes. Multi-tech support and commissions included.
Maintenance plans
Monthly or annual plan billing. Plan members get auto-scheduled tune-ups, priority dispatch, and waived diagnostic fees. Stripe handles the recurring charge.
Invoices + payments
Branded PDFs, online card payments, tap-to-pay on the truck. The full finance hub shipped 2026-05-20 — connect your bank, watch payouts, classify deposits.
Reviews + reputation
Automated post-job review requests. Birdeye / NiceJob replacement at zero extra cost. Routes 4+ stars to Google, captures 3-and-under privately for you to follow up.
Outbound sequences (Outbox)
Tune-up reminders, dormant-customer reactivation, post-storm outreach for roofers. Connected mailboxes + phone pool + DNC suppressions. Workforce tier ships with 3 inboxes.
We tell you what's real before you swap.
Geographic dispatch + tech ETA SMS. On the roadmap. The current pack books jobs into a flat calendar — no map-based "nearest tech" assignment, no live "your tech is 15 minutes out" updates. If you're 6+ trucks and routing matters, flag it and we'll prioritize.
Estimate → invoice flow. Invoices ship. Standalone estimates with click-to-approve are coming. For now, use the invoice flow with a "quote" prefix and convert when approved.
QuickBooks sync. Not yet. Most shops can run cleanly on Pylor's finance hub for receivables; payroll/tax stays in QuickBooks. Two-way sync is on the list when there's pull.
Inventory + parts catalog. Not built. v1 of the pack assumes you stock from a parts house, not a warehouse. If you carry inventory in-house, we can talk about timing.
Everything else listed above is live and shipped. We mark this stuff up-front because you'll find out anyway, and we'd rather you switch with eyes open.
One price. No per-seat. No surprise overage.
Same price you'd pay for the medspa pack. Same price the salon pack. The bundle is the offer.
Spark
1 truck. You're using nothing today.
- AI dispatcher (250 voice min / mo)
- Booking, invoices, memberships
- 1 connected mailbox
- 400 SMS / mo · 3 AI employees
Workforce
Up to 5 techs. The right tier for most shops.
- AI dispatcher (750 voice min / mo)
- Everything in Spark, plus:
- 3 connected mailboxes + Outbox
- 2,000 SMS / mo · 6 AI employees
- Maintenance plans + recurring billing
Operations
∞ techs. Multi-location shops.
- AI dispatcher (2,000 voice min / mo)
- Everything in Workforce, plus:
- Unlimited mailboxes
- 6,000 SMS / mo · unlimited employees
- Multi-location + advanced reporting
20% off when paid annually. Cancel anytime. No setup fee.
FAQ
Does Pylor replace ServiceTitan completely?
For most independent HVAC shops running 1–10 trucks, yes. We handle the booking, dispatch, customer database, invoicing, payments, and reviews — the core of what ServiceTitan does at the basic and pro tier. We don't yet ship deep route-optimization or a fully separate tech-mobile app with map-based dispatch, so if you're running a multi-location shop with heavy route logic, flag that on the sales call.
Does it actually book emergency calls without messing them up?
Yes. The HVAC pack ships with explicit emergency triage on the opening: no-heat / no-AC + vulnerable people (elderly, infants, medical equipment) routes straight to a live human handoff. Address is read back digit-by-digit before booking. Gas-smell calls are intercepted entirely and the caller is directed to their gas utility — that's a public-safety call, not an HVAC call.
Can it handle maintenance plan billing?
Yes. Plans bill monthly or annually via Stripe. Plan members get auto-scheduled tune-ups, priority dispatch, and waived diagnostic fees. Dual-cadence support shipped 2026-05-15 — you can sell the same plan monthly OR annually without duplicating the SKU.
What happens to my existing customer data when I switch?
We have CSV importers for ServiceTitan, Housecall Pro, and Jobber exports. Most shops are live in under a day. If you're on a system without a clean export, we have an inbound-email sync that captures bookings made on your old platform during the cutover window.
What does Pylor NOT do that I should know about up-front?
No geographic dispatch or live tech-ETA SMS yet. No standalone estimates with click-to-approve (use the invoice flow with a 'quote' prefix). No QuickBooks sync — finance hub handles receivables natively but payroll/tax stays in QuickBooks. No in-house parts inventory. Everything else listed on this page is shipped and live.
Stop missing calls. Start with the hvac pack.
14-day free trial. No card to start. Switching costs are honest — most shops are live in under a day.