01
Names you forgot
Your first reactivation usually comes in week two. You'll recognize the name and remember why you missed them.
Take care of your clients
- ReceptionPaige answers every call in under a second
- Online bookingThe widget your clients see today
- Client profilesMember status, lifetime value, visit history
- Memberships & Glow plansSubscriptions that run themselves
- Payments & POSCart, tips, gift cards, card-on-file
- LoyaltyPoints, banked services, referrals
Run the room
Clinical
Grow without hiring
Lapsed clients, gently brought back.
Remi watches who hasn't been in for 90 days and sends a soft, signed-by-you note when the time is right. Most spas see 14 reactivations in the first month.
The story
Roughly 30% of a med spa's client base is lapsed at any given time — clients who came once, twice, and then quietly drifted. They're not gone. They just need a reason.
Remi watches the 60-90-120 day windows and sends the right message at the right moment: a gentle check-in, a member-only offer, a 'we miss you' from the owner herself. Soft, never desperate. Signed by you.
What's inside
The capabilities.
- Watches lapsed-client windows (60, 90, 120 days configurable)
- Sends signed-by-owner SMS + email at the right moment
- Auto-segments by previous service (Botox vs facial vs filler)
- Tracks reactivation revenue separately from new-client revenue
- Stops sending the moment they rebook
- A/B tests offers (% off, free upgrade, no offer)
What you'd notice on day one
Three things change right away.
02
Pays for itself fast
On average, reactivation revenue covers the entire Pylor subscription by month two.
03
No awkward chase
Remi sounds like you, not like a marketing platform. Lapsed clients respond.
More in grow without hiring
Lapsed clients, gently brought back.
Included in Workforce ($599/mo) and Operations ($1,499/mo). Spark plans can add this specialist a la carte.